Thank you for shopping at Catarina Carapucinha Cabeçadas Beauté (disruptifbeauty.ch). We value your satisfaction and aim to provide the best possible service. Please read our return and refund policy carefully to understand your rights and obligations.
1. Returns
We accept returns under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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The return request must be initiated within 14 days of receiving the item.
Non-Returnable Items: The following items cannot be returned:
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Opened or used products.
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Gift cards.
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Items marked as "final sale" or "non-refundable."
How to Initiate a Return: To initiate a return, please contact us at info@disruptifbeauty.ch with your order number and details of the item you wish to return. Once your return is approved, you can return the product in the original packaging to the address provided by email.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product). We recommend using a trackable shipping method to ensure safe delivery.
2. Refunds
Refunds are processed once we receive and inspect the returned item. If the return is approved, you will be refunded using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Partial Refunds: Partial refunds may be granted in the following cases:
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Items returned not in their original condition (e.g., damaged or missing parts).
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Returns initiated after the 14-day return period (if accepted).
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect and your order details. We will arrange for a replacement or a full refund at no additional cost to you.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Cancellations
Orders can only be canceled before they are shipped. If you wish to cancel an order, contact us immediately at info@disruptifbeauty.ch. Once the order is shipped, it cannot be canceled.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at info@disruptifbeauty.ch. We are here to help and ensure your shopping experience is smooth and satisfying.